General Terms and Conditions

Eligibility

You must be at least 18 years old and acting as a private consumer (not a business) to use the Portal for bookings.

Operator Information

Contents

1. Scope of Services
2. Booking Process and Contact Information
3. Mediation of Flights
4. Mediation of Insurances
5. Mediation of Hotel Bookings
6. Mediation of Rental Car Bookings
7. Special Provisions for Multiple Service Bookings
8. Passport, Visa, and Health Requirements
9. Our Own Services
10. Charges and Payment
11. Claims
12. Customer Rights Under EU and US DOT Regulations
13. User Conduct
14. Liability
15. Governing Law and Dispute Resolution
16. Data Protection
17. Intellectual Property
18. Indemnification
19. Special Airline Conditions
20. Appendix 1 - Administrative Fees

Scope of Services

Mediation of Travel Services

We act solely as an intermediary for travel-related services such as flights, hotels, insurance, train tickets, and car rentals ("Travel Services"). Contracts for these services are directly between you and the respective service provider ("Service Provider"). YeTours does not co-sell Travel Services and is not a party to the service agreements.

By purchasing Travel Services via the Portal, you authorize YeTours to facilitate transactions, including payment processing. We assume no responsibility for the quality or execution of services provided by Service Providers.

Handling Special Requests

Requests for special services (e.g., special meals, disability access) are passed on to Service Providers. Fulfillment of these requests is not guaranteed by YeTours.

Our Own Services

Beyond mediation, we may offer our own supplementary services for which you directly contract with YeTours. Specific terms, conditions, and fees for such services are disclosed during the booking process.

Booking Process and Customer Contact

We provide tools for you to review and correct errors before finalizing bookings. Please ensure the accuracy of your information. Subsequent changes may incur additional costs.

It is your responsibility to provide correct contact details and to monitor communications from YeTours. We are not responsible for issues arising from incorrect or blocked contact information.

Mediation of Flights

Contract Conclusion and Price Changes

Booking requests are acknowledged by email, creating a mediation contract. Issuance of a ticket number constitutes a binding contract with the airline. Airline price and availability are subject to change until the ticket is issued. If changes occur, we may offer you alternatives or a refund.

Flight Conditions Overview

• Flight times are local and may change post-booking.
• Compliance with airline check-in rules is mandatory.
• Combined one-way tickets are treated independently for disruptions.
• Sequential use of flight segments is often required by airlines.
• Pregnancy, infant and child ticket policies vary by airline.
• We do not mediate unaccompanied minor travel.
• Lost luggage claims must be addressed to airlines directly.

Special Cases

• Missed connections on separate tickets are not the airline's responsibility.
• Double bookings can lead to cancellations without refund.
• Carriage of hazardous materials is strictly regulated.
• Some airlines are banned within the EU; check the "EU Black List".

Timetable Changes and Cancellations

Flight schedule changes or cancellations initiated by airlines are communicated by YeTours. No service fee is charged for airline-initiated changes or cancellations. We offer assistance finding alternative options where permissible (fees may apply).

Customer-Initiated Changes and Cancellations

Changes and cancellations are subject to airline policies. We offer assistance as an additional service, and applicable service fees are disclosed at booking.

No-Show Policy

If you miss your flight, YeTours may attempt to claim refunds on your behalf, deducting applicable service fees.

Identity Verification by Airlines

Some airlines may require online identity verification before travel, potentially incurring additional fees. These requirements are outside Gotogate's control.

Mediation of Insurance Policies

Insurance products sold on the Portal are offered by Cover Genius Insurance Services, LLC. Coverage varies by jurisdiction and is subject to the terms and conditions of each policy.

USER CONDUCT

We may, in our sole discretion and without thereby incurring any liability to You or otherwise, with or without cause, with or without prior notice and at any time, limit, suspend, deactivate or cancel your account and/or otherwise deny You access to the Portal. Upon termination, deactivation, or suspension of your account, You are required to immediately cease all use of the Portal and may not re-register under any other account.

You understand and agree that You alone are responsible, at your sole cost and expense, for compliance with any and all laws that may apply to your use of the Portal or any feature thereof. In connection with your use of the Portal, you must not, and You agree that You shall never do or attempt to do any of the following:

• Violate any applicable law;
• Use the Portal for commercial or other purposes not permitted by these T&Cs;
• Infringe the rights of any person or entity, including without limitation, any intellectual property, privacy, publicity or contractual rights;
• Interfere with or damage the Portal whether through the use of viruses, cancel bots, Trojans, harmful code, flood pings, denial-of-service attacks, backdoors, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology or otherwise;
• Impersonate any person or entity, or falsify or otherwise misrepresent yourself;
• Attempt to probe, scan, or test the vulnerability of any YeTours system or network or breach any security or authentication measures;
• Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by YeTours or any of Gotogate's providers or any other third party;
• Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Portal or any feature or functionality thereof.

LIABILITY

You accept that We act as an intermediary between You and the Service Provider. We will under no circumstances be held liable with respect to Travel Services You have booked with one or more Service Providers.

Should a Service Provider be unable to provide the Travel Service for any reason, including where a Service Provider declares for bankruptcy, We can only act as an intermediary and refund payments where we have already received such from the applicable Service Provider.

With regard to our own services, We are liable for damages subject to the limitations set out in the T&Cs provided that such limitations are permitted by law. Unless You have suffered personal injury caused by our services or in case of gross negligence by Us, We shall only be liable for direct damages actually suffered, paid or incurred by You due to an attributable shortcoming of our obligations in the performance of our own services.

GOVERNING LAW AND DISPUTE RESOLUTION

Governing Law

These T&Cs and your use of the Services will be interpreted in accordance with the laws of the State of Florida and the United States of America, without regard to its conflict-of-law provisions. You and We agree to submit to the personal jurisdiction of a state court located in Miami-Dade County, Florida or a United States District Court, Southern District of Florida located in Miami-Dade County, Florida for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights, as set forth in the Dispute Resolution provision below.

Dispute Resolution

Arbitration

If You reside in the United States, You and We agree that any dispute, claim or controversy arising out of or relating to these T&Cs or the breach, termination, enforcement, interpretation or validity thereof, or to the use of the Portal (collectively, "Disputes") will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief (and associated legal relief) in a court of competent jurisdiction to redress or prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You acknowledge and agree that You and We are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative proceeding. Further, unless both You and We otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding.

Rules and Governing Law

This agreement to arbitrate evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this "Dispute Resolution" section. The AAA Rules are available at www.adr.org/Rules.

Process

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration.) The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of Florida and will be selected by the parties from the AAA's roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

Location and Procedure

Unless You and We otherwise agree, the arbitration will be conducted in Miami-Dade County, Florida, United States. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents You and We submit to the arbitrator, unless You request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

Decision

The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator's award damages must be consistent with the terms of the "Liability" section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. The prevailing party in arbitration will be entitled to an award of its reasonable attorneys' fees and expenses.

Fees

Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules.

Changes

If We change this "Dispute Resolution" section after the date You first accepted these T&Cs (or accepted any subsequent changes to these T&Cs), You may reject any such change by sending us written notice (including by email) within 30 days of the date such change became effective. By rejecting any change, You are agreeing that You will arbitrate any Dispute between You and Us in accordance with the provisions of this "Dispute Resolution" section as of the date You first accepted these T&Cs (or accepted any subsequent changes to these T&Cs).

DATA PROTECTION

We take the protection of your personal data seriously. You can find detailed information about the collection, processing and use of your personal data in our Privacy Policy.

INTELLECTUAL PROPERTY

General Intellectual Property Provisions

The Portal is protected by copyright, trademark, and other Laws of the United States and foreign countries. You acknowledge and agree that the Portal, Services, and Our content, including all associated intellectual property rights, are the exclusive property of Us or our affiliates, business partners, licensors, licensees or transferees, as the case may be (hereinafter "Our Intellectual Property"). You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Portal or content.

All trademarks, trade names, and source identifiers of Us used on or in connection with the Portal are trademarks or registered trademarks of Ours or our affiliates, business partners, licensors, licensees or transferees. Trademarks, trade names, and any other source identifiers of third parties used on or in connection with the Portal are used for identification purposes only and may be the property of their respective owners.

You agree that You shall not assert, nor will You authorize, assist, or encourage any third party to assert, against us or any of Our affiliates, business partners, licensors, licensees or transferees, any patent or trademark infringement or other intellectual property infringement claim with respect to the Portal.

YeTours License

We grant Users a limited, non-exclusive, non-transferable right and license, to (i) access and use the Portal and any of Our software; (ii) access and view any of Our content solely for your use of the Portal and (iii) access and view any content to which You are permitted access, solely for your use of the Portal. You have no right to sublicense the rights granted in this section. You agree not to use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Portal or content, except as expressly permitted in these T&Cs.

INDEMNIFICATION

You agree and must at all times indemnify, defend and hold YeTours and its third party suppliers or licensors, each of Gotogate's and their business partners and each of Gotogate's and their respective employees, officers, directors, managers and representatives (each an "Indemnitee" and collectively the "Indemnitees"), harmless from and against any and all losses, damages, liabilities, judgments, penalties, fines, costs and expenses (including attorneys' fees and court costs) suffered or incurred by any of the Indemnitees as a result of any third party claim, action, suit, or proceeding arising out of or incident to (i) Your use of or access to the Portal in a manner not authorized by these T&Cs or in violation of any applicable laws, (ii) any breach by You of any term or condition of these T&Cs, including without limitation, any representation and warranty hereunder. We will promptly notify You of any claim which We become aware of and which We believe to be subject to indemnification under this Section.